+91-22-3298-2119 customerservice@chartalert.com

 Important Notes


Unique UserIDs/ Activation Keys issued per User License

The no. of Unique UserIDs/ Activation Keys issued per User License is as follows:

  • 4-wk Evaluation Trial — 2 Unique UserIDs
  • 3-mo Subscription Plan — 2 Unique UserIDs
  • 6-mo Subscription Plan — 3 Unique UserIDs
  • 12-mo Subscription Plan — 4 Unique UserIDs

Cost of an additional UserID beyond the above mentioned number of UserIDs would be 1000 per UserID.

When a new UserID is issued during a subscription plan, the old UserID is disabled from our end.

Guaranteed Coverage for End-of-Day Advisory Reports

  • 3-mo Subscription Plan — minimum 11 weeks out of 13 weeks
  • 6-mo Subscription Plan — minimum 22 weeks out of 26 weeks
  • 12-mo Subscription Plan — minimum 46 weeks out of 52 weeks

Guaranteed Coverage for End-of-Day Charting Data

  • 99.9% across 3-mo, 6-mo and 12-mo subscription plans


Diwali Muhurat's End-of-Day Trading Data will be made available the next trading day.

.NET Framework & Windows® Operating System

.NET Framework Ver4.5 — essential for ChartAlert® — is supported in the following operating systems only:

  • Windows® 2000 & Windows® Millennium
  • Windows® XP
  • Windows® Server™ 2003 & Windows® Server™ 2008
  • Windows® Vista
  • Windows® 7 & Windows® 8

Microsoft® has suspended support to all other operating systems. If your operating system is not in the list above, then .NET Framework Ver4.5 — essential for ChartAlert® — will not get installed on your computer.

The .NET Framework comes in-built with Windows® Server™ 2008, Windows® Vista, Windows® 7 and Windows® 8.
Downloading and installing .NET Framework on these computers is not required.

Intel® based Apple® Computers — Parallels Desktop, VirtualBox, etc.

This section is applicable to iMac / Mac Mini / MacBook Air / MacBook Pro / Mac Pro computer users.

ChartAlert® is a Microsoft® Windows® compatible End-of-Day Technical Analysis Advisory, Charting, and Scanning software. It has been designed based on Microsoft® .NET technology, and requires the installation of .NET Framework 4.5 to run on your computer.

ChartAlert® has been tested successfully on Windows® 2000, Windows® XP, Windows® Server™ 2008, Windows® Vista, Windows® 7 and Windows® 8 platforms on 32-bit and 64-bit AMD® and Intel® computers.

ChartAlert® has not been tested on Apple® computers with Windows® running natively on Parallels Desktop, VirtualBox, etc.

If you're an Apple® computer user, then please be informed that ChartAlert® may or may not run on your Apple® computer. We therefore request you not to opt for an Evaluation Trial or a Subscription Plan if you're planning to use ChartAlert® on an Apple® computer. We also regret to inform you that we're presently unable to provide any kind of technological support to help setup ChartAlert® successfully on an Apple® computer running Parallels Desktop, VirtualBox, etc.

Intel® based Apple® Computers — Windows® Operating System via Boot Camp

This section is applicable to iMac / Mac Mini / MacBook Air / MacBook Pro / Mac Pro computer users.

ChartAlert® has been tested successfully on Intel® based Apple® computers with Windows® OS running via Boot Camp.

Please ensure that Windows® and .NET Framework 4.5 have been installed on the Windows® side of your Apple® computer via Boot Camp before you install ChartAlert® along with its Historical DataSets.

We are also happy to inform you that we're presently able to provide technological support to help setup ChartAlert® successfully on an Apple® computer based on an Intel® processor with Windows® Operating System running via Boot Camp.

Minimum & Recommended Computer Configuration

  • Microsoft® Windows® 7 with SP1
  • Recommended OS:  Microsoft® Windows® 7 Home Premium or Professional with SP1
  • Intel® Core™ i3 2GHz+ CPU
  • Recommended CPU:  Intel® Core™ i5 Quad-Core 3GHz+
  • 4GB of RAM
  • Recommended RAM:  8GB
  • 500MB of free hard disk space (for stock market advisory archives and technical analysis charting data)
  • 1024 x 768 screen resolution
  • Recommended Screen Resolution:  1366 x 768 (or) 1920 x 1080
  • Mouse (or equivalent pointing device)
  • Internet connection for downloading data, upgrading software, etc.